Platform Usage Policy

Last updated on 6 January 2026

This Platform Usage Policy ("Policy") governs the access and use of the BIGBROS AI platform operated by BIGBROS AI PRIVATE LIMITED ("we", "us", "our"). This Policy applies to all users, customers, and partners accessing the platform at https://www.bigbrosai.com.

1. Permitted Use

The Platform may be used only for lawful business communication purposes. Users are permitted to send messages, emails, or notifications only to recipients who have provided valid and verifiable consent.

2. Prohibited Activities

  • Sending spam, bulk unsolicited, or deceptive messages
  • Violating WhatsApp, Meta, SMS, Email, or RCS platform policies
  • Sending content that is illegal, abusive, or misleading
  • Attempting to bypass rate limits, filters, or security controls
  • Using the Platform for phishing, scams, or fraud

3. User Content Responsibility

Users are solely responsible for the content of messages sent using the Platform. BIGBROS AI does not pre-approve or monitor message content but reserves the right to review content in case of complaints or policy violations.

4. Compliance Requirements

Users must comply with all applicable laws including but not limited to the Information Technology Act, 2000, data protection laws, TRAI regulations, and platform-specific policies.

5. Monitoring and Enforcement

We reserve the right to monitor platform usage for abuse, excessive failure rates, spam indicators, or security risks. Any violation may result in suspension or termination of services without prior notice.

6. Suspension and Termination

BIGBROS AI may suspend or terminate access to the Platform if a user violates this Policy, applicable laws, or third-party provider rules.

7. Limitation of Liability

BIGBROS AI shall not be liable for service interruptions, message delivery failures, account suspensions by third-party providers, or losses resulting from misuse of the Platform.

8. Policy Updates

We may update this Platform Usage Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

9. Contact Information

For questions or concerns related to this Policy, please contact us using the contact information provided on the Platform.