Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for services provided by BIGBROS AI PRIVATE LIMITED through the website https://www.bigbrosai.com (the "Platform").

1. Cancellation Policy

You may request cancellation of services by contacting us through the communication channels provided on the Platform. Cancellation requests will be considered only if they are made before the service has been initiated or credits have been consumed.

Once the service has been activated, configured, or partially consumed, cancellation requests may not be accepted.

2. Refund Policy

Refunds, if any, will be processed only in cases where services have not been delivered as agreed or where there is a technical failure attributable solely to BIGBROS AI PRIVATE LIMITED.

Usage-based charges, including but not limited to messaging credits, API usage, or platform fees, are non-refundable once consumed.

3. Non-Refundable Items

• Used or partially used service credits
• Setup, onboarding, or configuration fees
• Third-party charges including WhatsApp or SMS fees
• Services suspended due to policy violations

4. Refund Processing

Approved refunds will be processed within 7–10 business days and credited back to the original mode of payment. Processing times may vary depending on the payment provider.

5. Chargebacks & Disputes

Any chargeback or payment dispute raised without first contacting us may result in immediate suspension of services. We reserve the right to recover any losses incurred due to unjustified chargebacks.

6. Changes to this Policy

BIGBROS AI PRIVATE LIMITED reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the Platform.

7. Contact Information

For any questions or concerns regarding this policy, please contact us using the contact details available on the Platform.